Iftar with Datum\’s family
On 5th June 2016, the entire Datum family went for buffet dinner/ Iftar. The venue of the buffet dinner is The Junction Bistro at Menara PGRM, Jalan Cheras. The venue is pretty close therefore, the journey from our office to the venue only took us around 15 minutes and parking is not a problem. We […]
How Datum can be your best software partner
For over a decade, we’ve provided a spectrum of IT solutions that simplified the life of many, from clerks to accountants, brokers to developers. Yet the driver of our success has always remained the same, achieving better results with minimum time and resources. Your partnership with Datum will not only makes you a part of […]
HR: Utilizing mobile technology to create a better workforce
Finding talented candidates can be a major challenge in the hiring process of any company. According to a research in 2014, nearly 110 billion dollars are spent a year in effort to build competent and productive workforce with a spectrum of desired skills. However, a big portion of these astronomical costs are put into advertising […]
What are the challenges of customer service today?
Providing quality customer service is easier said than done, especially when competing with giants in your industry. If are planning to raise the bar high for your customer service, here are few challenges that you should be prepared for. Too many redundant customer issues About 80 percent of the calls that customer service representatives […]
Business Trip to Myanmar
On 22 May 2016, Davis, Fion and me had been to Myanmar for a business trip. We were requested to implement Proline and provide training at one of the pest control company in Yangon. In Yangon we were staying at Business Alliance Hotel. The hotel staffs were helpful and kind. Our client was very kind to demonstrate such a great […]
5 Ways to Collect Valuable Feedback from Customers
Your customer feedback is extremely valuable. According to statistics, for every 1 customer that complains, 20 or more remain silent when things go wrong. Yet, many business remain distant from the direct experience and input of these few customers that bother to blew the whistle. Fortunately, there are several methods to collects decent amount of […]
Signs of Communication Failure in Business
Found this pretty relevant and useful. Hope this can increase awareness of what is happening in our organisation. The signs of communication failure in business from dwong003
Announcing HotLines App
Article republished from medium.com as the website is not accessible in Malaysia. After a long 9 months, we are proud to announce the launch of HotLines mobile app. A mobile app for instant customer service. HotLines offers you: Instant communication between your organization team and customers Efficient tracking and handling of customers requests and complaints […]
6 Pitfalls to Avoid When Promoting a Website on Google
Focusing on keywords alone and blindly imitating competition is not a good start for building a website that ranks well in Google. A successful website is rather a result of following good SEO guidelines by Web Chimpy and, most importantly, avoiding common mistakes and pitfalls that costs you time and money. There are also talented […]
Mobile E-commerce: How to Boost Sales by Enhancing User Experience
To convince users to spend money, mobile applications built today must not only offer a remarkable experience but also to inspire reliability. This is a major issue for e-commerce. The demands of the user who purchases via a mobile or web apps surpasses that of the user who is looking for information or aspires to […]
