HR: Utilizing mobile technology to create a better workforce
Finding talented candidates can be a major challenge in the hiring process of any company. According to a research in 2014, nearly 110 billion dollars are spent a year in effort to build competent and productive workforce with a spectrum of desired skills. However, a big portion of these astronomical costs are put into advertising […]
What are the challenges of customer service today?
Providing quality customer service is easier said than done, especially when competing with giants in your industry. If are planning to raise the bar high for your customer service, here are few challenges that you should be prepared for. Too many redundant customer issues About 80 percent of the calls that customer service representatives […]
How to infuse empathy in customer service
Employees in many companies struggle to empathize with customers because they don’t possess a similar experience of which they can relate to. For instance, an accountant probably does her own taxes, thus she may not understand the confusion or problem her clients face when as they try to fill out tax forms. On the other […]
Business Trip to Myanmar
On 22 May 2016, Davis, Fion and me had been to Myanmar for a business trip. We were requested to implement Proline and provide training at one of the pest control company in Yangon. In Yangon we were staying at Business Alliance Hotel. The hotel staffs were helpful and kind. Our client was very kind to demonstrate such a great […]
5 Ways to Collect Valuable Feedback from Customers
Your customer feedback is extremely valuable. According to statistics, for every 1 customer that complains, 20 or more remain silent when things go wrong. Yet, many business remain distant from the direct experience and input of these few customers that bother to blew the whistle. Fortunately, there are several methods to collects decent amount of […]
Signs of Communication Failure in Business
Found this pretty relevant and useful. Hope this can increase awareness of what is happening in our organisation. The signs of communication failure in business from dwong003
Central Stress Point vs. Team effort: How to Achieve Sustainable Operations
Teams represent the basic structure of how operations such as sales and customer service are organized and managed in companies. Despite the proven power of team effort in sustaining operations and increasing productivity, many organizations fail to stick to it and, instead, create a ‘stress point’ where individuals’ work drive the company’s revenue. طريقة لعب […]
How to Increase Revenue via Customer Service
Customer service is generally perceived a burden than a mean to make money. Most businesses dedicate as little time and resource as possible to attend complaints and solve the problems faced by customers. But, in reality customer service is no less essential to any business than creating products and selling them. With the right mindset, […]
Instant Communication: A Recipe for Better Customer Service
The rise of business voip systems marks a significant milestone in business communications. The are also other hardware and software products that can help improve communications within and outside businesses. The announcement of the Beta version of the HotLines App marks a milestone in our quest to infuse better communication in customer service. After all, […]
Announcing HotLines App
Article republished from medium.com as the website is not accessible in Malaysia. After a long 9 months, we are proud to announce the launch of HotLines mobile app. A mobile app for instant customer service. HotLines offers you: Instant communication between your organization team and customers Efficient tracking and handling of customers requests and complaints […]
